{"id":17369,"date":"2026-07-22T11:19:00","date_gmt":"2026-07-22T11:19:00","guid":{"rendered":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/resident-services\/"},"modified":"2026-10-26T11:14:16","modified_gmt":"2026-10-26T11:14:16","slug":"resident-services","status":"publish","type":"page","link":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/resident-services\/","title":{"rendered":"Resident Services<br\/>"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17369\" class=\"elementor elementor-17369 elementor-16826\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe6aae2 e-con-full e-flex e-con e-parent\" data-id=\"fe6aae2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d0b7981 e-flex e-con-boxed e-con e-child\" data-id=\"d0b7981\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-976d078 elementor-widget elementor-widget-heading\" data-id=\"976d078\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resident Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1fe2d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef1fe2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Manage all your support requests in one place: create a new case, check its status, and find clear answers to residents&#8217; frequently asked questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-284ca67 e-con-full e-flex e-con e-child\" data-id=\"284ca67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0d3eb arrow-button elementor-widget elementor-widget-button\" data-id=\"4f0d3eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/gruporesidencial.my.site.com\/casos\/login?ec=302&#038;startURL=%2Fcasos%2Fs%2F\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create a new case<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8cf183 arrow-button elementor-widget elementor-widget-button\" data-id=\"e8cf183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/gruporesidencial.my.site.com\/casos\/login?ec=302&#038;startURL=%2Fcasos%2Fs%2Fcase%2FCase%2F00B6g000005fusTEAQ\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View my cases<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ede1a3d e-con-full e-flex e-con e-parent\" data-id=\"ede1a3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1395d7e e-flex e-con-boxed e-con e-child\" data-id=\"1395d7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52d6b35 elementor-widget__width-inherit elementor-widget elementor-widget-video\" data-id=\"52d6b35\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/services.webp&quot;,&quot;id&quot;:20111,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;services&quot;,&quot;source&quot;:&quot;library&quot;},&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/wp-content\/uploads\/2026\/10\/PROCESO-DE-POST-VENTA-VIDEO-1.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/wp-content\/uploads\/2026\/10\/services.webp);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video about services\" tabindex=\"0\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"34\" viewBox=\"0 0 48 34\" fill=\"none\"><path d=\"M46.8688 5.26771C46.5984 4.24902 46.0651 3.31927 45.3222 2.57155C44.5794 1.82383 43.6532 1.2844 42.6363 1.00727C38.9044 2.37774e-07 23.9351 0 23.9351 0C23.9351 0 8.96567 2.37774e-07 5.2318 1.00727C4.21538 1.28489 3.28966 1.82452 2.54724 2.57219C1.80483 3.31985 1.27173 4.24935 1.00128 5.26771C0 9.02552 0 16.8643 0 16.8643C0 16.8643 0 24.703 1.00128 28.4608C1.27172 29.4795 1.80505 30.4092 2.54787 31.157C3.29069 31.9047 4.21691 32.4441 5.2338 32.7212C8.96567 33.7285 23.9351 33.7285 23.9351 33.7285C23.9351 33.7285 38.9044 33.7285 42.6383 32.7212C43.6553 32.4443 44.5816 31.9049 45.3245 31.1572C46.0673 30.4094 46.6006 29.4796 46.8708 28.4608C47.8701 24.703 47.8701 16.8643 47.8701 16.8643C47.8701 16.8643 47.8701 9.02552 46.8688 5.26771ZM19.0383 23.9809V9.74756L31.5504 16.8643L19.0383 23.9809Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-599336c e-con-full tab-with-accordion e-flex e-con e-parent\" data-id=\"599336c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3a8a1b0 tab-section-outer e-flex e-con-boxed e-con e-child\" data-id=\"3a8a1b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52d2b43 elementor-absolute elementor-widget elementor-widget-text-editor\" data-id=\"52d2b43\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Categories<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9958a2 tab-title e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"e9958a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"244930722\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2449307221\" data-tab-title-id=\"e-n-tab-title-2449307221\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2449307221\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"23\" viewBox=\"0 0 21 23\" fill=\"none\"><path d=\"M0 11.0715H19.8162\" stroke=\"#231F20\"><\/path><path d=\"M9.81641 0.344238L19.9981 11.0714L9.81641 21.7986\" stroke=\"#231F20\"><\/path><\/svg>\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"23\" viewBox=\"0 0 21 23\" fill=\"none\"><path d=\"M0 11.0715H19.8162\" stroke=\"#231F20\"><\/path><path d=\"M9.81641 0.344238L19.9981 11.0714L9.81641 21.7986\" stroke=\"#231F20\"><\/path><\/svg>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tReporting and Tracking Cases\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2449307221\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2449307221\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-09f3a5d e-con-full e-flex e-con e-child\" data-id=\"09f3a5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2373171 elementor-widget elementor-widget-n-accordion\" data-id=\"2373171\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3710\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-3710\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I report a problem or defect in my property?<br \/> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M0.516602 13.4785L13.6277 1.03407L26.7388 13.4785\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M26.7383 0.543945L13.6272 12.9884L0.516059 0.543944\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3710\" class=\"elementor-element elementor-element-4a64246 e-con-full e-flex e-con e-child\" data-id=\"4a64246\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b415e31 elementor-widget-mobile_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b415e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>On the Grupo Residencial Resident Services page, select &#8220;Create a New Case,&#8221; describe the problem, and include the requested information about your home. You can also attach photos or documents to help with the review. Once submitted, the case will be logged for follow-up.<br\/>  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3711\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3711\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I follow up on a case I already reported?<br \/> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M0.516602 13.4785L13.6277 1.03407L26.7388 13.4785\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M26.7383 0.543945L13.6272 12.9884L0.516059 0.543944\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3711\" class=\"elementor-element elementor-element-11e5fd7 e-con-full e-flex e-con e-child\" data-id=\"11e5fd7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39c7404 elementor-widget elementor-widget-text-editor\" data-id=\"39c7404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Select &#8220;View My Cases&#8221; to check the status of your requests and review any available updates. From this section, you can also see if the responsible team needs additional information to continue evaluating the case or address the reported issue.<br\/> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3712\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3712\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What information should I include when creating a case? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M0.516602 13.4785L13.6277 1.03407L26.7388 13.4785\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M26.7383 0.543945L13.6272 12.9884L0.516059 0.543944\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3712\" class=\"elementor-element elementor-element-387ea2b e-con-full e-flex e-con e-child\" data-id=\"387ea2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f58b75 elementor-widget elementor-widget-text-editor\" data-id=\"4f58b75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Include the project, your home&#8217;s details, and the affected area. Clearly describe when you noticed the issue and attach photos that show it. Providing complete information from the start helps the responsible team evaluate the case and determine next steps.<br\/>  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3713\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3713\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the warranty period for my home?<br \/> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M0.516602 13.4785L13.6277 1.03407L26.7388 13.4785\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M26.7383 0.543945L13.6272 12.9884L0.516059 0.543944\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3713\" class=\"elementor-element elementor-element-138f1c4 e-con-full e-flex e-con e-child\" data-id=\"138f1c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7daf660 elementor-widget elementor-widget-text-editor\" data-id=\"7daf660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The warranty is calculated from the date of your home&#8217;s occupancy permit. Built-in equipment, fixtures, and accessories are covered for six months, while damage arising from construction carries a twelve-month warranty.<br\/> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3714\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3714\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What does the warranty cover, and what doesn't it cover? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M0.516602 13.4785L13.6277 1.03407L26.7388 13.4785\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M26.7383 0.543945L13.6272 12.9884L0.516059 0.543944\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3714\" class=\"elementor-element elementor-element-139f4c3 e-con-full e-flex e-con e-child\" data-id=\"139f4c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c75786 elementor-widget elementor-widget-text-editor\" data-id=\"3c75786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>During the first six months, the warranty covers locks, doors, windows, plumbing fixtures, bathroom accessories, cabinetry, faucets, and electrical components.<br\/><\/p><p>The twelve-month coverage includes the structure, roof leaks, ceilings, electrical wiring, plumbing, floors and tile, water infiltration, and wall cracks.<br\/><\/p><p>The warranty does not cover damage caused by improper or excessive use, mishandling, neglect, impact, fire, forced entry, or other actions or omissions attributable to the owner. To request an evaluation, claims must be submitted in writing and must indicate the damage, when it was detected, and the steps taken to prevent it from worsening. <\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3715\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3715\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Who do I contact for a request related to common areas?<br \/> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M0.516602 13.4785L13.6277 1.03407L26.7388 13.4785\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"15\" viewBox=\"0 0 28 15\" fill=\"none\"><path d=\"M26.7383 0.543945L13.6272 12.9884L0.516059 0.543944\" stroke=\"#BE2429\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3715\" class=\"elementor-element elementor-element-de353ca e-con-full e-flex e-con e-child\" data-id=\"de353ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9ec53 elementor-widget elementor-widget-text-editor\" data-id=\"ad9ec53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Requests related to common areas should be directed to the administration of the corresponding PH (homeowners&#8217; association). If your request relates specifically to your home&#8217;s warranty, you can contact Grupo Residencial&#8217;s Customer Service office at postventapdn@gruporesidencial.com or by phone at<a href=\"tel:(+507) 203-0892\"> (+507) 203-0892<\/a>.<br\/><br\/>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-422b598 e-con-full e-flex e-con e-parent\" data-id=\"422b598\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4143870 e-flex e-con-boxed e-con e-child\" data-id=\"4143870\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88149b0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"88149b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Didn't find the answer you were looking for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6405fb elementor-widget elementor-widget-text-editor\" data-id=\"e6405fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Reach out to our Resident Services team for guidance on your request or to resolve a question related to your home.<br\/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdbc241 arrow-button elementor-widget elementor-widget-button\" data-id=\"bdbc241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Resident Services<br \/><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resident Services Manage all your support requests in one place: create a new case, check its status, and find clear answers to residents&#8217; frequently asked questions. Create a new case View my cases https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/wp-content\/uploads\/2026\/10\/PROCESO-DE-POST-VENTA-VIDEO-1.mp4 Categories Reporting and Tracking Cases How do I report a problem or defect in my property? On the Grupo Residencial Resident [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-17369","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/pages\/17369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/comments?post=17369"}],"version-history":[{"count":26,"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/pages\/17369\/revisions"}],"predecessor-version":[{"id":20720,"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/pages\/17369\/revisions\/20720"}],"wp:attachment":[{"href":"https:\/\/grstagingapp6a4f1f877cf1d.cloud.bunnyroute.com\/en\/wp-json\/wp\/v2\/media?parent=17369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}